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šŸ‘‹šŸ¾ Hi, I'm Adam,

Solutions Architect.

Currently Implementation Manager at Kustomer providing a best-in-class CRM experience.
Former Director of Growth at Sendwave.

Learn more

Terminal

Follow the white rabbit...

The process:

Project Managment

Want to know how to grow your online business? I provide a roadmap and data-backed solutions designed to help you meet your goals.

  • Success Criteria

    šŸ“‹ What are we solving for? At the outset of any project I meet with key stakeholders to discuss pain points and areas of improvement. We also align on business requirements, user personas, and the desired outcome of the engagement.

  • Data Analysis

    šŸ“Š Understanding the problem. I conduct a deep dive into any data related to the product in question. I derive actionable insights that will be instrumental in choosing the best approach and determine the level of effort needed to reach key objectives..

  • Technical Approach

    šŸ” Identifying solutions. Intended for developers and project managers alike, this deliverable outlines the technologies needed to most efficiently address the business requirements identified earlier on in the project.

  • Implementation

    šŸ Rubber meets the road. Once we've aligned on level of effort required for each technical task and the scope of work we can begin development. I work in close collaboration with developers designers to ensure a smooth implementation process.

Work Experience

Implementation Manager @ Kustomer

September 2021 - Present

  • ā–¹ Guide English and Spanish speaking clients through technical implmentation of Kustomer's CRM product.
  • ā–¹ Support the engineering team through data-mapping and gathering of technical requirements.
  • ā–¹ Test all configurations, integrations, and customizations prior to deployment

Solutions Architect @ Barrel

April 2021 - September 2021

  • ā–¹ Provide technical expertise related to full-stack web development, eCommerce, and content management.
  • ā–¹ Lead and oversee development efforts, executing technical tasks as needed.
  • ā–¹ Determine success criteria and business requirements for full site builds on Shopify/Wordpress.
  • ā–¹ Present technical approaches and development roadmaps to high-value external stakeholders.

Data Fellow @ Galvanize

May 2020 - October 2020

  • ā–¹ Developed the fundamental expertise in industry-standard tools and methods including of data analysis.
  • ā–¹ Utilized real-world datasets to find and deliver actionable insights needed to make data driven business solutions.
  • ā–¹ Learned how to illustrate found actionable insights to tell compelling stories to colleagues and stakeholders.

Director of Growth @ Sendwave

January 2019 - February 2020

  • ā–¹ Onboarded thousands of new users to the Sendwave app, nearly doubling revenue YoY.
  • ā–¹ Successfully contracted online influencers for cross-channel marketing campaigns, reducing CAC by over 75%.
  • ā–¹ Generated consistent new user growth at a rate of 15-25% MoM.
  • ā–¹ Negotiated and formalized business relationships with highly leveraged individuals relative to product positioning to maximize market penetration and build trust.
  • ā–¹ Analyzed historical user data to increase conversion rate and create projections for future growth.
  • ā–¹ Developed and executed go-to-market strategies across different regions.

Director of Marketing @ Intercultural Institute of California

February 2017 - October 2018

  • ā–¹ Advised board of directors on brand identity and long-term marketing objectives.
  • ā–¹ Redesigned website and integrated Stripe online payments.
  • ā–¹ Designed, translated, and localized marketing content, delegating tasks when needed.
  • ā–¹ Negotiated and formalized business relationships with highly leveraged individuals relative to product positioning to maximize market penetration and build trust.
  • ā–¹ Redesigned website and integrated Stripe online payments.
  • ā–¹ Achieved 2x quarterly growth through implementation of Google, Yelp, and Facebook ad campaigns

Recent Projects

Custom Development

Cloud Database for Job Posts

I built a database and filled it with job posts from Greenhouse and Lever. Hosted on Heroku and powered by Python, this database is updated daily.

Nice to meet you šŸ‘‹šŸ¾

Hello there, I'm Adam.

My name is Adam Jones. I am an implementation manager & full-stack developer based in NYC.

Currently, I help clients implement the Kustomer CRM software for their businesses. Previously, I served as a Solutions Architect at Barrel, a marketing agency focused on direct-to-consumer (DTC) eCommerce websites.

Apart from my full-time commitments, I also support a select client base as a freelance Solutions Architect and Developer.

I love leveraging my analytics and marketing background to inform strategic decisions for my clients. I'm passionate about helping business grow and better serve their customers.

So let's build something, together.

Let's connect.

Hint: I don't spend much time on social media, but Iā€™m most active on Linkedin.

Ā© 2022 All rights reserved. ā€“ Designed & Coded by Adam Jones